Return policy
Explore our return policy
We want you to be fully satisfied with your purchase. If for any reason you are not happy with your product, you may request a return within 14 days of receiving your order. To begin the return process, customers must fill in and submit the Model Withdrawal Form provided on our website.
All items must be unused, in their original condition, and returned with all packaging and accessories. Once we receive and inspect the returned item, we will process your refund to the original payment method.
Return Policy
We want you to be completely satisfied with your purchase. If, for any reason, you would like to return an item, please review the information below.
1. The customer may cancel a purchase within 14 days without giving a reason. The Student Company may ask for the reason, but the customer is not obliged to provide it.
2. The reflection period begins on the day the customer receives the product.
3. For services and digital content, a 14-day reflection period also applies, starting from the date of the agreement. If the Student Company has already incurred costs to perform the service, the customer must pay for these.
What the customer must do during the reflection period
1. During the reflection period, the customer must handle the product and packaging carefully. The product may only be used as it would be in a store.
2. If the product loses value due to the customer's actions, the customer may be held liable.
How the customer can cancel and the associated costs
1. If the customer wishes to cancel, this must be reported within the reflection period via the model form or in another clear manner.
2. The customer must return the product as soon as possible, but within 5 working days. This is not necessary if the Student Company offers to collect the product.
3. The product must be returned with all accessories and, if possible, in the original packaging.
4. The customer bears the risk of return shipment.
5. The return shipping costs are at the customer's expense.
What the Student Company must do upon cancellation
1. The Student Company confirms receipt of the cancellation by email.
2. The Student Company refunds all costs incurred by the customer for the returned product, excluding return shipping costs.
Exceptions to the right to cancel
The customer cannot cancel if they:
o Ordered a custom-made product.
o Purchased a product that spoils quickly.
o Opened a sealed product that cannot be returned for hygiene reasons.
o Purchased a product that has been irreversibly mixed with other products.
o Opened sealed audio or video recordings.
